Last Updated: 29 December 2025
Privacy Policy for Patchogue Locksmith
Patchogue Locksmith ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how Patchogue Locksmith collects, uses, discloses, and protects your personal information when you use our locksmith services or visit our website (www.patchoguelocksmith.com).
By using our services or accessing our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our locksmith services to you.
a. Information You Provide Directly To Us
When you contact Patchogue Locksmith or request our services, you may provide us with personal information, including: * Contact Information: Your name, email address, phone number, and physical address (including property details for service requests). * Service Request Details: Information about the locksmith service you require, such as the type of lock, vehicle make/model (for automotive locksmith services), security system details, or the nature of your emergency. * Payment Information: While we process payments through secure third-party payment processors (as described below), we may receive confirmation of payment from these processors. We do not directly store your full credit card details. * Communication Content: Records of your communication with us, including phone call recordings (for quality assurance and record-keeping), emails, and messages exchanged through contact forms or other channels.
b. Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity, including: * Device Information: Your IP address, browser type, operating system, and other technical identifiers. * Usage Data: Pages you viewed, links clicked, time spent on our website, and referring website addresses. * Location Data: General location derived from your IP address. For dispatching services, we may request your precise location if you choose to provide it.
c. Information from Third Parties
We may receive information about you from third-party sources, such as business partners, public databases, or marketing partners, to supplement the information you provide and to help us provide better service.
2. How We Use Your Information
Patchogue Locksmith uses the information we collect for various purposes, primarily to provide our locksmith services and manage our business operations. * To Provide Services: To schedule and dispatch technicians, complete locksmith jobs, provide estimates, and ensure proper service delivery. * Communication: To communicate with you regarding your service requests, appointments, updates, and follow-ups. This includes sending confirmations, service alerts, and responding to your inquiries. * Billing and Payments: To process payments for services rendered, manage accounts, and for record-keeping purposes. * Improve Services: To understand how our services are used, gather feedback, and enhance the quality and efficiency of our locksmith solutions. * Marketing and Promotions: With your consent, to send you promotional materials, offers, or newsletters about our services that may be of interest to you. You can opt-out of marketing communications at any time. * Security and Fraud Prevention: To protect our services, our customers, and our business from fraudulent activities, unauthorized access, and other security threats. * Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests.
3. How We Share Your Information
Patchogue Locksmith may share your information with third parties under specific circumstances: * Service Providers: We engage third-party companies and individuals to perform services on our behalf, such as payment processing, website hosting, analytics, customer relationship management (CRM) software, and dispatch services. These service providers are given access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes. * Legal Requirements: We may disclose your information if required to do so by law, in response to a subpoena, court order, or other legal process, or if we believe such action is necessary to comply with the law and the reasonable requests of law enforcement. * Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information. * With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
We do not sell your personal information to third parties for monetary consideration.
4. Data Protection and Security Measures
Patchogue Locksmith implements reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include: * Secure Data Storage: Storing digital data on secure servers with restricted access. * Encryption: Using encryption technologies (e.g., SSL/TLS) to protect data transmitted over the internet, particularly for our website and online forms. * Access Controls: Limiting access to personal information to authorized employees and service providers who need to know the information to perform their job duties. * Employee Training: Training our employees on privacy and data security best practices. * Physical Security: Securing our physical premises and data storage locations.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies (e.g., web beacons, pixels) to enhance your browsing experience, analyze website usage, and for marketing purposes. * What are Cookies? Cookies are small text files placed on your device by a website that you visit. They are widely used to make websites work more efficiently and to provide information to the website owners. * How We Use Them: * Essential Cookies: Necessary for the website to function correctly (e.g., for navigation). * Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information anonymously. For example, we use Google Analytics to gather data on website traffic and user behavior. * Functionality Cookies: Allow the website to remember choices you make (e.g., language preference) and provide enhanced, more personal features. * Advertising/Targeting Cookies: Used to deliver advertisements relevant to you and your interests. * Your Choices: You can manage your cookie preferences through your browser settings. Most web browsers allow you to control cookies, including whether to accept them and how to remove them. Disabling certain cookies may affect the functionality and features of our website.
6. Third-Party Websites and Services
Our website may contain links to third-party websites or services that are not operated by Patchogue Locksmith. This Privacy Policy does not apply to the practices of those third parties. We encourage you to review the privacy policies of any third-party sites or services you visit. We are not responsible for the content or privacy practices of these external sites.
7. Your Privacy Rights (US Residents)
Depending on your state of residence, you may have specific rights regarding your personal information under applicable US privacy laws, such as the California Consumer Privacy Act (CCPA) and other emerging state privacy laws. Patchogue Locksmith is committed to respecting these rights.
These rights may include: * Right to Know: The right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom we share it. * Right to Delete: The right to request the deletion of personal information we have collected from you, subject to certain exceptions (e.g., for completing transactions, legal compliance). * Right to Correct/Rectify: The right to request correction of inaccurate personal information we maintain about you. * Right to Opt-Out of Sale/Sharing: The right to opt-out of the "sale" or "sharing" of your personal information (as these terms are defined by applicable state law). Patchogue Locksmith does not sell personal information for monetary consideration. * Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising your privacy rights.
To exercise any of these rights, please contact us using the "Contact Us" details provided below. We will verify your request using reasonable measures, which may include requesting additional information from you. You may also designate an authorized agent to make a request on your behalf.
8. Data Retention
Patchogue Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for providing our services, maintaining business records, resolving disputes, and complying with legal and regulatory obligations. The specific retention period will depend on the type of information and the purpose for which it was collected. For example, service records may be retained for several years for warranty and service history purposes.
9. Children's Privacy
Our services and website are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 13, please contact us immediately.
10. Changes to This Privacy Policy
Patchogue Locksmith may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services or website after any changes signifies your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact Patchogue Locksmith using the following details:
Patchogue Locksmith Address: County Rd 19, Patchogue, NY 11772 Email: info@patchoguelocksmith.com
